Privacy Policy

Information we collect

Napia Bay Lodge collects personal information when you make a booking, contact us, or browse our website. This includes your name, email address, phone number, and payment details. We also gather information about your visit through cookies and analytics tools to understand how guests interact with our site.

How we use your information

Your data helps us process reservations, send confirmation emails, and improve your experience at Napia Bay Lodge. We use contact information to respond to enquiries and provide customer support. Payment information is processed securely through trusted payment gateways and is never stored on our servers.

Cookies and tracking

Our website uses cookies to remember your preferences and track site performance. These small files help us deliver a personalised experience and understand which pages matter most to our guests. You can control cookie settings through your browser, though some features may not function properly without them.

Third-party services

We work with external providers including payment processors, email services, and analytics platforms. These partners help us deliver seamless bookings and maintain communication with you. Each third-party service operates under their own privacy terms, and we ensure they meet our data protection standards.

Data storage and security

Your information is stored on secure servers with encryption protocols in place. We limit access to personal data to staff members who need it for their work. Regular security audits help us maintain the highest standards of protection for your information.

Your rights

Under New Zealand's Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information. You can also opt out of marketing communications at any time. Contact us directly to exercise these rights or if you have concerns about how we handle your data.

International data transfers

If your information is transferred outside New Zealand, we ensure it receives the same level of protection as required by New Zealand law. We only work with international partners who meet our privacy standards.

Children's privacy

Our services are not directed at children under 13. We do not knowingly collect information from children, and parents or guardians should contact us if they believe we have done so.

Policy updates

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website. Your continued use of Napia Bay Lodge's services indicates acceptance of any updates.

Contact us

If you have questions about this privacy policy or how we handle your information, contact us at Napia Bay Lodge. Our team is happy to discuss your privacy concerns and provide clarification on our practices.

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